LSS remote access seminar on Complaint Management

We have remote access to another LSS seminar on Tuesday evening, email me now to get booked in! Free hour of CPD.

Title: Sole and high street practitioner CPD – Complaint management
Date: 22nd October 2019
Registration: 17:45 – 18:00
Seminar: 18:00 – 19:00
CPD Hours: 1 hour
Speaker: Catherine Hart, Digby Brown LLP

This session will look why it is important to manage the risk of complaints and the possible consequences of failing to do so. Some of the most common causes of client dissatisfaction will be considered, as well as a number of practical steps that can be taken to try to minimise the risk of complaints. This session will complete your risk management CPD requirement for the year.

Catherine Hart is a Partner & Professional Support Lawyer at Digby Brown LLP. She has been in practice for over 25 years and has spent the last 12 specialising in professional support. Part of her role involves overseeing various aspects of the firm’s risk and compliance. In previous roles she gained experience in defending professional negligence claims against solicitors. Catherine is a solicitor member of the Scottish Solicitors’ Discipline Tribunal.

As is now usual the library will be a remote access venue for those available in this manner. Doors will be open from 5.45 with the seminar running 6-7, we will stay open till 7.30 to allow you time to network and discuss the session. You must book for these events, we will not open if we do not get 6 or more people coming, but they are free and you may bring your own refreshments if required.